Conversion

Conversion through a seamless customer journey

Because the smartphone-minded generation expects nothing less. Why make identity document verification more complicated than needed? ReadID creates optimal conversion through excellent user experience.

Coverage and speed

Ultimately, identity verification should bring conversion, and not churn. Reverification or reKYC should be easy for your customers, increasing trust and strengthening the brand. ReadID improves conversion in the digital channel, as is shown be many of our clients. No need to worry about coverage of smartphones and electronic identity documents. ReadID works on all modern smartphones and almost all passports are chipped.

Inverid helps you to be ready for the digital natives, the people that work and think mobile-first, without scaring off the less digitally educated customers. ReadID technology can be easily integrated in any web flow or even in letter-based communication if fitting to your audience with ReadID Ready.

Watch our webinar on conversion

readid-financial-services-verify-identity

How Rabobank almost doubled conversion

Using NFC and ReadID in the online channel

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50%

of online applications at Rabobank were rejected before moving to NFC

Identity verification must be instant

Inverid helps you to be ready for the digital natives, the people that work and think mobile-first, without scaring off the less digitally educated customers. It creates instant identity verification. This is very important, as any delay can lead to churn. ReadID technology is fast: the first OCR steps typically less than 7 seconds, total time. NFC read time averages 5 seconds, with 90% within 10 seconds. We continuously optimise our technology to enhance speed, without compromising on security.

Optical solutions can lead to delays of minutes up until days, as our customers notice. Low conversion was a reason for Rabobank to move to ReadID - About 50% of all applications were rejected, in 3/4 of the cases the information on the ID was not clearly legible, incomplete, or shielded, ID proofs were expired or something went wrong with the payment of 1 cent.

UK Home Office EU Settlement Scheme

World’s Most Successful Remote Identity Verification Immigration Programme

Security, scalability and conversion were key for Home Office. More than 5 million people applied. With 79% of applicants indicating that proving their identity through the app was either “very easy” or “fairly easy”, the programme was a huge success. A further 7% found it neither difficult nor easy.

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160+

different countries issue identity documents ReadID can read

Check our worldwide coverage

Smart coverage of countries and smartphones

The number of countries issuing electronic identity document has more than doubled in the last decade. By 2020, there were more than 160 countries and regions issuing ePassports, including all EU countries. European countries issue residence permits that comply to the EU regulations and are compatible with ReadID. ReadID is proven to work with over 2.600 different smartphone models, both Android and iOS.

With dynamic placement we guide users through the optimal customer journey for their document/phone combination, without them even noticing. In this way we create the best user experience possible.

An optical fall-back route is possible to cover every document at the expense of less security. This can be orchestrated through our partners.

More on conversion

In our resource center we have background materials on electronic identity documents and NFC. Feel free to browse.

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Conversion in detail

Watch our webinar on conversion. Our guest Steve Grant from WorldReach Software explains how they’re using ReadID in the UK’s EU Settlement Programme and other use cases, and how they increase conversion. ReadID CEO Maarten Wegdam goes into detail about why ReadID creates excellent conversion.

Speed

Speed is vital for conversion. In our webinar we discussed how to create maximum speed with ReadID. Rianne Rolsma, Product Owner Online for Dutch financial service provider Aegon, explains just how rapidly ReadID’s identification verification software was implemented at Aegon. Wil Janssen dives into the details of ReadID’ speed qualities.