Delight Customers with a Trusted Fast Track
User Experience (UX) is essential for business, but the compromises in seeking a “single solution” that “works for everyone” often ends up with a poor UX for the majority. NFC offers a fast-track for most users who do have secure chipped IDs, while those who don’t can fall-back to optical scans of photo IDs.

ReadID is the one that works.
It may come as a surprise that at Inverid we’ve heard people say “NFC is Finicky”, “It totally kills conversion”, and other claims. Unfortunately, their first experience of NFC document verification hasn’t been ours, because our customers have seen impressive conversion and customer satisfaction. What could explain the discrepancy between these views?
NFC as a beta test
Developers like to develop, and as soon as an API is opened, most think “I’ll just call the NFC API and be done. NFC is commoditized; I can build it”. So a Minimally Viable Product (MVP) is created using open source and unleashed to the world. It may be tested on a few document types and released in permanent beta-testing. So when you try with a different document and it fails, you’re not thinking “that’s a poor implementation”, you think “NFC doesn’t work”. And that developer who built the MVP has moved on to other things and nobody’s willing to pick it up and fix it. It’s a challenging task to get it right.
NFC IDs are Fragmented
The ICAO Doc 9303 standard has evolved over several releases and will continue to adopt new technologies and adapt to threats such as quantum computing. This means that valid documents in circulation now and in future could conform to several different variations of the technical standard. Variation in data protocols, cryptographic protections, contactless chip performance and antenna positions bring complexity in making a chip scan work. That MVP is not so viable when it meets real documents in the real world.
NFC Phones are Fragmented
Phone App programming models, Operating System updates and physical locations of NFC antennas all affect the technical performance, but the one most critical performer is the user. They must get their phone and chip talking. With all these permutations, showing the user what to do is the critical path. That minimally viable product that just told you to rub your phone over your document until it works makes people do the guess-work, because the developers couldn’t be bothered. It’s like asking your users to fly blind.
MVPs are flying blind
Without analytics you’re flying blind in a cloud with no instrumentation over a mountain range. Inverid collects metadata on every chip scan to give our customers the edge in optimizing performance and spotting where things can be better. The free ReadID Me app literally puts millions of antennas out into the world to see how ReadID performs. NFC document verification is not a “once and done” exercise, as our engineers will attest, it requires constant vigilance.
Inverid puts NFC First
ReadID knows which documents have chips and which can fall-back to optical cross-checks. We show the user a custom animation to help them align their phone NFC antenna to the document chip. ReadID automatically speeds the user onto the priority fast-track. This is not to the exclusion of anyone, it helps onboard customers faster with a higher level of trust, while freeing resources to place deeper inspection on optical checks. What this meant for Digidentity is they could go from a cumbersome process of three document photo uploads to one NFC chip scan. Who wouldn’t want to be on the fast-track if they could?
Inverid is all-in on NFC. It’s the only thing our engineers work on, making it the best it can be. It shows when we meet industry experts who have ReadID Me installed on their phones.
They say, "it's the one that works".

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