How rail providers protect staff onboard trains and reduce fare avoidance

A European rail provider has harnessed the power of NFC-based mobile identity verification for a face-to-face use case. When aboard trains, controllers must check tickets and travel cards to ensure that passengers have paid their fare. 

However, as fare avoidance increases, so too does the aggression of those found without proof of payment by controllers. Staff were facing threats and both verbal and physical abuse from passengers due to the long time it took to take identity documents and manually record personal data.

With ReadID, controllers use their employer-issued secure smartphones to read the chip of identity documents in seconds, extracting personal data that is read 100% correctly every time to speed up fine issuance.